— Contact Us
Let's talk.
Briefs, partnerships, or compliance questions — pick a door. We respond in English within one business day during Hong Kong office hours (UTC+8).
— Three doors, one team
Pick the right inbox.
General
Support
support@joicettech.com
Briefs, general questions, app issues, business-development inquiries.
Write usPartnerships
Key Accounts
shaoyixin@joicettech.com
Wholesale, distribution partnerships, enterprise procurement, RFPs.
Write usPrivacy / DPO
Data Requests
dpo@joicettech.com
Account deletion, data export, opt-out requests, regulator correspondence.
Write us— Where we are
Hong Kong · Tsim Sha Tsui East.
Registered office
JOICE.AI CO., LIMITED
Rm 701(108B) 7/F NEW MANDARIN PLZ TWR B
14 SCIENCE MUSEUM RD
Tsim Sha Tsui East, Hong Kong
Email:
support@joicettech.com
Key accounts:
shaoyixin@joicettech.com
Privacy / DPO:
dpo@joicettech.com
Our team works across timezones that cover Europe and the Americas. Hong Kong office hours are UTC+8, 09:00–18:00 Monday–Friday (excluding Hong Kong public holidays).
— Tell us about your project
A short brief goes a long way.
Submitting this form opens your email client with a pre-filled message to support@joicettech.com. We respond within one business day.
— Frequently asked
Five things people ask before they write.
How quickly will JOICE.AI respond to my inquiry?
We acknowledge every inquiry within one business day during Hong Kong office hours (UTC+8, 09:00–18:00 Monday–Friday). Detailed responses typically follow within 3 business days.
Where is JOICE.AI's office?
Our registered office is at Rm 701(108B) 7/F NEW MANDARIN PLZ TWR B, 14 SCIENCE MUSEUM RD, Tsim Sha Tsui East, Hong Kong. Our team works across timezones that cover Europe and the Americas.
Which email should I use?
Use support@joicettech.com for general support and inquiries. Use shaoyixin@joicettech.com for key-account partnerships and wholesale. Use dpo@joicettech.com for privacy and data requests.
Can I send you an NDA before we share confidential information?
Yes. We sign mutual NDAs as a standard part of the Discover step. Mention "NDA" in your first email and we'll send a counter-signed copy within one business day.
Do you offer phone or video calls?
Yes — after a written brief we schedule a 30-minute scoping call on Google Meet, Zoom, or Microsoft Teams. We avoid phone-only conversations for first contact.